Download the "Customer Advocate - Questions & Answers" brochure. (116.5K PDF format).
Arlington County Taxpayer’s Bill of Rights
- You have the right to a Commissioner with an "open door" policy who publicizes information on new laws and processes.
- You have the right to a fair and equitable assessment of your property, conducted in accordance with the Code of Virginia and Arlington County ordinances.
- You have the right to complete details about the Commissioner’s procedures for assessing property.
- You have the right to prompt and courteous attention from the Commissioner when you have a question concerning any aspect of your assessment.
- You have the right to expect professional service and a timely response.
- You have the right to expect that your tax records and transactions are kept confidential and are not disclosed to any person except as authorized by law.
- You have the right to expect the Commissioner’s Customer Advocate to assert your rights within the office.
- You have the right to meet with the Commissioner or her representative who assessed your property for a review of your assessment.
- You have the right to request a correction of your assessment from the Commissioner, the State Tax Commissioner and/or the court system if you feel that your assessment is incorrect or unfair.
- You have the right to expect to leave the Commissioner’s Office feeling as though you were served in a competent and professional manner.
- Knowing your tax reporting obligations and seeking guidance when you have questions.
- Filing returns and paying taxes in a timely manner.
- Ensuring the accuracy of the information entered on your tax return.
- Registering any business with COR, and applying for and maintaining all applicable tax permits required for its operation.
- Registering any motor vehicle, and applying for a decal in a timely manner.
- Promptly notifying the COR, and paying all taxes when closing or transferring a business or motor vehicle.