County Manager
Constituent Services Office
Helping to ensure that Arlington's government works.
At a Glance
The Constituent Services Team provides a link between residents, visitors and employees who have problems or are seeking information and solutions in a timely and customer friendly manner.
Who's Who in CST
Shannon Flanagan-Watson, assistant county manager, leads the Constituent Services Team. She manages final decision-making and long-range planning, and facilitates constituent issues interfacing with the County Board.
Ina Chandler, administrative technician, is the County's Freedom of Information Officer and assists with residents' inquiries.
Jo Ann Harrison, receptionist, provides the first point of contact with callers and visitors to the County Manager's Office.
Laiza Otero, constituent services manager, is the liaison for residents who have questions or concerns with County government.
Hilda Quinteros, executive assistant to the County Manager, handles direct constituent correspondence with the County Manager.
County Q's
County Q's are commonly asked questions we receive in the Constituent Services office. In order to provide better service to County residents, we have created this section to address popular requests or concerns the community may have.
I'm thinking of buying an emergency generator. What advice do you have?
In an emergency, portable electric generators are useful when temporary power is needed. But be aware that they can be very hazardous if safety precautions are not followed. Read our tips>>>
How can I stop the Washington Examiner from delivering the paper?
If you currently receive the Examiner and wish to stop receiving it, call the Washington Examiner at 1-800-531-1223. If you have called and are still receiving the paper, you can call the Examiner's customer service and distribution managers. Read more.
How many dogs does the County Zoning Ordinance allow me to have?
According to the County Zoning Ordinance, homeowners living in residential areas are limited to three (3) dogs. However if you live in an industrial area, you may apply for a kennel license which allows you to have four (4) or more dogs. Learn more (PDF, 85kb).
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Contact Us
Have a question or need a solution? Contact the County's Constituent Services team -- by phone, by email, by fax, by letter, or drop by and see us.
Constituent Services Office
2100 Clarendon Blvd., Suite 302
Arlington, VA 22201
Tel. 703.228.3120
Fax 703.228.3218
TTY 703.228.4611
Hours: Monday-Friday, 8 to 5