About the Problem Reporting Tool

With Arlington’s multiplatform tool, you can report a wide range of nonemergency issues around the County, including broken street lights, potholes, graffiti and more.

Report a Problem

This tool is only monitored during normal business hours, so any submissions during nights, weekends or holidays will not be seen until the next business day.

  • Call 911 if you have an emergency (traffic light outages).
  • For water and sewer emergencies, call 703-228-6555 (24-hour hotline).

Tool Features

  • Report a problem when you spot it using a mobile device — or report it from a desktop. (Download the mobile MyArlington app from the App Store or Google Play.)
  • You can submit requests anonymously, however, creating an account has many benefits:
    • Track your requests and receive updates with a unique tracking ID.
    • View all your reported issues.
    • Staff can contact you if necessary for extra information to help resolve the issue
  • Easily include photos with the service request, providing more detail to the County.
  • If GPS and location services are enabled on your mobile device,  the exact location of your issue will be submitted (or you may enter the location yourself).
  • Online service requests are automatically routed to the right County division (so you don’t have to know which department handles which issue).
  • Don’t see what your looking for? Use the A to Z directory to look up other services.

Other Reporting Methods

Open Data

View/download Open Data service request results. 

 

 

 

 

Problems You Can Report

  • Street lights/park lights
  • Graffiti
  • Bus stops
  • Signs (traffic, stop, parking)
  • Parking meters
  • Streets (potholes, concrete, gutter)
  • Parks (dog park, facility, field, playground)
  • Public art conditions
  • Trails maintenance
  • Trees & mowing
  • Litter
  • Trash/recycling
  • Water repair (utility cover)

Note: Do not use the tool for broader concerns with an intersection. Instead, email the Department of Environmental Services.


Use the A to Z directory to look up other services.

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